Returns & Refunds

At Laneway Paddle, we prioritise your satisfaction as our valued customer. If, for any reason, you encounter a defect in our products or feel that the product isn’t for you, we have established the following guidelines for hassle-free returns:

 

Initiating a Return:
To start the return process, kindly reach out to us at pickle@lanewaypaddle.com.
From here, you will just need to provide:

• Your full name
• Order number
• Product you are wanting to return
• A summary of your reason for return

Full Refund Eligibility: 

Merchandise purchased through lanewaypaddle.com can be returned within 30 days from the date of receipt to qualify for a full refund. Just pay for the delivery back to us. 

 

Return Conditions: 

We want you to get the most out of your trial period! To ensure a successful return, please adhere to the following conditions:

• Reasonable wear and tear is acceptable. Returned goods should be without significant damage and returned in their original packaging with all items inside.
• At this time, we do not support exchanges. Should you require a different item, kindly proceed with returning your original order for a refund and create a new order for the desired replacement.

 

Address Information:
Once an order is shipped, we may be unable to modify the address. As a result, Laneway Paddle cannot issue refunds for packages shipped to an address the customer no longer has access to.

 

Refund Processing: 

Upon receiving your returned item, we will promptly process your refund within 3 business days. The credited amount will be returned to the original form of payment used during the initial purchase.

 

At Laneway Paddle, we strive to make the refund process as efficient and accommodating as possible. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at pickle@lanewaypaddle.com. Thank you for choosing Laneway Paddle - we look forward to serving you again soon!